{"id":11,"date":"2024-03-12T12:46:24","date_gmt":"2024-03-12T12:46:24","guid":{"rendered":"https:\/\/www.ancientelementals.com\/?page_id=11"},"modified":"2024-03-12T14:25:48","modified_gmt":"2024-03-12T14:25:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.ancientelementals.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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1. Consumer Guarantee:<\/span>
<\/h1>

We take consumer rights seriously. If you receive a faulty or defective product, we will provide a refund<\/span> or a replacement<\/span> in accordance with Australian consumer law. You are entitled to these remedies if the product:<\/p>

  • Has a major problem.<\/li>
  • Is significantly different from the description.<\/li>
  • Is unsafe.<\/li>
  • Doesn\u2019t perform as expected.<\/li><\/ul>

    Please contact our customer service team within 30 days<\/span> of receiving the product to initiate the process. We\u2019ll guide you through the necessary steps to ensure a smooth resolution.<\/p><\/h3>

    2. Change of Mind Returns:<\/span><\/h2>

    We understand that sometimes you change your mind. If you wish to return a product due to a change of mind, here are your options:<\/p>

    1. Exchange<\/span>: You can exchange the product for an alternative item of equal or lesser value. Simply return the original product, and we\u2019ll assist you in selecting a suitable replacement.<\/p><\/li>

    2. Store Credit<\/span>: If you prefer, we can issue store credit for the returned item. You can use this credit for future purchases on our website.<\/p><\/li><\/ol><\/h3>

      Conditions for Change of Mind Returns:<\/span><\/h3>

      • The product must be in its original condition, unused, and with all tags attached.<\/p><\/li>

      • You must initiate the return within 14 days<\/span> of receiving the product.<\/p><\/li>

      • Please note that the following fees will apply:<\/p>

        • Postage Fee<\/span>: You are responsible for the return postage costs.<\/li>
        • Restocking Fee<\/span>: A 5% restocking fee<\/span> will be deducted from the refund or store credit amount.<\/li><\/ul><\/li><\/ul><\/h3>

          3. How to Initiate a Return:<\/span><\/h2>

          To start the return process, please follow these steps:<\/p>

          1. Contact Us<\/span>: Reach out to our customer service team via email or webform. Provide your order details and reason for the return.<\/li>
          2. Return Authorization<\/span>: We\u2019ll provide you with a return authorization number and instructions on where to send the product.<\/li>
          3. Pack and Send<\/span>: Pack the item securely and send it back to us using a trackable shipping method.<\/li>
          4. Processing Time<\/span>: Once we receive the returned item, we\u2019ll process your exchange or issue store credit within 5 business days<\/span>.<\/li><\/ol>

            We appreciate your understanding and cooperation. If you have any questions or need further assistance, feel free to reach out to our friendly support team. Happy shopping! <\/p><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            1. Consumer Guarantee: We take consumer rights seriously. If you receive a faulty or defective product, we will provide a refund or a replacement in accordance with Australian consumer law. You are entitled to these remedies if the product: Has a major problem. Is significantly different from the description. Is unsafe. Doesn\u2019t perform as expected. Please contact our customer…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":48049,"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions\/48049"}],"wp:attachment":[{"href":"https:\/\/www.ancientelementals.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}